Privacy Policy
Evacusafe UK Ltd. | Last updated: 5 November 2026
This Privacy Policy explains how Evacusafe UK Ltd. collects, uses and protects your personal data when you visit our website, contact us or buy from us. We have written it to be as clear and easy to read as possible. Please read it alongside our Disclaimer and Terms and Conditions.
1. About us
Evacusafe UK Ltd. (“Evacusafe”, “we”, “us” or “our”) designs, supplies, services and provides training for evacuation equipment, including evacuation chairs, transit chairs, Evacusliders and defibrillators.
For the purposes of UK data protection law, Evacusafe UK Ltd. is the data controller responsible for your personal data. This means we decide how and why your data is used.
Our details
| Company name | Evacusafe UK Ltd. |
|---|---|
| Address | 3-4 Oaktree Business Park, Cadley Hill Road, Swadlincote, Derbyshire, DE11 9DJ, United Kingdom |
| info@evacusafe.com | |
| Telephone | 01256 332723 |
| Website | www.evacusafe.co.uk |
| Company number | 05497215 |
This policy applies only to our website and services. We are not responsible for the content or privacy practices of other websites we link to, so please read their privacy policies.
2. Our commitment to you
We take your privacy seriously and handle your personal data in line with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations (PECR). In short:
- We only collect the data we need.
- We never sell your personal data.
- We keep your data secure and only for as long as we need it.
- You can ask to see, correct or delete your data at any time.
3. The personal data we collect
The data we collect depends on how you use our website and services. It may include:
| Type of data | Examples |
|---|---|
| Identity and contact | Name, job title, company name, email address, telephone number |
| Address | Billing address and delivery address |
| Order and transaction | Products or services ordered, order history, payment status, invoices |
| Account | Username and password, if you create an account with us |
| Enquiry and service | Messages you send us, quote requests, servicing and training bookings, equipment details and locations |
| Marketing preferences | Whether you want to receive updates from us |
| Technical and usage | IP address, browser and device type, pages visited and how you use our website (collected through cookies, see section 8) |
We do not intentionally collect any special category data (such as health information). Please do not include information about anyone’s health or medical conditions in messages to us unless it is essential, for example when arranging training or a site assessment.
4. Online sales and orders
When you buy from our online shop, we collect and use the following information to process your order:
- Your name, email address and phone number, so we can confirm your order and contact you about it.
- Billing and delivery addresses, so we can invoice you and deliver your goods, or arrange servicing or training at your premises.
- Details of what you have ordered, including prices, VAT and delivery information.
- Your account details, if you choose to create an account. You can also check out as a guest.
Payments
Payments are processed securely by our third-party payment provider, WooPayments. We do not see or store your full card details. Your card information goes directly to the payment provider, which is required to meet strict industry security standards (PCI DSS). We only receive confirmation that a payment has been made, along with limited details such as the last four digits of your card.
Our payment provider may also use your information to help prevent fraud. Please read their privacy policy for more information.
Delivery
We share your name, delivery address and phone number with our delivery partners so they can deliver your order and contact you about delivery.
Order emails
We will send you emails about your order, such as order confirmations, invoices, delivery updates and any problems with your order. These are service messages, not marketing, so you will receive them even if you have opted out of marketing.
Why we need this information
We need this information to enter into and carry out our contract with you. If you do not provide it, we will not be able to process your order. We also keep records of sales to meet our tax and accounting obligations.
5. How and why we use your data
Under UK data protection law, we must have a valid reason (a “lawful basis”) for using your personal data. The table below explains what we use your data for and why.
| What we use your data for | Our lawful basis |
|---|---|
| Processing and delivering your order, and providing servicing or training you have booked | Contract |
| Responding to your enquiries and providing quotes | Contract (steps before entering a contract) or legitimate interests |
| Managing your account and customer relationship | Contract and legitimate interests |
| Keeping financial and tax records | Legal obligation |
| Preventing fraud and keeping our website secure | Legitimate interests and legal obligation |
| Improving our website, products and services | Legitimate interests (and consent for analytics cookies) |
| Sending marketing updates about our products and services | Consent, or legitimate interests for existing customers (see section 6) |
| Complying with laws, regulations and legal requests | Legal obligation |
“Legitimate interests” means we use your data in ways you would reasonably expect, to run and improve our business, where this does not override your rights and interests.
6. Marketing
We would like to send you occasional updates about our products, servicing reminders and offers. We will only do this:
- if you have given us your consent, or
- if you have bought from us or asked about our products before, in which case we may send you information about similar products and services, with a simple way to opt out in every message.
You can unsubscribe at any time by clicking the “unsubscribe” link in any marketing email or by emailing info@evacusafe.com. We will never share your details with other companies for their own marketing.
7. Who we share your data with
We do not sell your personal data. We only share it with trusted organisations where necessary, including:
- Payment providers, to take payments securely.
- Delivery and courier companies, to deliver your orders.
- IT and website service providers, such as our website host, email provider and IT support, who help us run our business.
- Professional advisers, such as accountants, auditors, lawyers and insurers.
- HMRC, regulators and law enforcement, where we are required to by law.
Anyone we share data with must keep it secure and may only use it for the purpose we have given them. If our business is ever sold or restructured, your data may be transferred to the new owner, who will continue to protect it in line with this policy.
8. Cookies and analytics
Cookies are small text files stored on your device when you visit a website. We use:
- Essential cookies, which are needed for the website and online shop to work, for example to remember the items in your basket, keep you logged in and process your order securely. These do not need your consent.
- Analytics cookies (Google Analytics), which help us understand how visitors use our website so we can improve it. These collect information such as pages visited and the type of device used. We only use these cookies if you agree to them.
When you first visit our website, you will be asked to accept or reject non-essential cookies. You can change your choice at any time using the cookie settings link on our website, or by changing your browser settings. Blocking essential cookies may stop parts of the website, such as the shop, from working properly.
9. Transfers outside the UK
Some of our service providers may store or process data outside the UK. Where this happens, we make sure your data is protected to UK standards, for example by using countries the UK Government has approved as providing adequate protection, or by using approved contract terms (such as the UK International Data Transfer Agreement).
10. How long we keep your data
We only keep your personal data for as long as we need it for the purposes it was collected for, or as required by law.
| Type of data | How long we keep it |
|---|---|
| Orders, invoices and payment records | 6 years after the end of the financial year in which the order was placed, to meet tax and accounting rules |
| Servicing and training records | 6 years after the service or training, so we can deal with any queries or claims |
| Enquiries and quotes that do not lead to an order | 2 years after our last contact with you |
| Customer accounts | Until you ask us to close your account, or after 3 years of inactivity |
| Marketing preferences | Until you unsubscribe. We keep a record of your opt-out so we do not contact you again |
| Analytics data | Up to 14 months |
When we no longer need your data, we securely delete it or anonymise it so it can no longer identify you.
11. How we keep your data safe
We use appropriate technical and organisational measures to protect your data from loss, misuse and unauthorised access. These include:
- Secure connection (HTTPS): our website uses an SSL certificate, so information you enter is encrypted as it travels between your device and our website. Look for the padlock icon and “https://” in your browser’s address bar.
- Restricted access: only authorised people who need your data to do their job can access it, and they must keep it confidential.
- Secure payments: card payments are handled by our payment provider, not stored on our website.
- Regular updates and monitoring of our website and systems.
No website can be guaranteed to be 100% secure, but if a data breach is likely to put your rights at risk, we will tell you and the Information Commissioner’s Office (ICO) where required by law.
12. Your rights
Under UK data protection law, you have the right to:
- Access your personal data and receive a copy of it.
- Correct data that is wrong or incomplete.
- Delete your data, in certain circumstances.
- Restrict how we use your data, in certain circumstances.
- Object to us using your data, including for direct marketing at any time.
- Data portability: receive your data in a commonly used format, or have it sent to another organisation.
- Withdraw your consent at any time, where we rely on consent.
We do not make decisions about you based solely on automated processing.
To use any of these rights, email info@evacusafe.com or write to us at the address in section 1. There is usually no charge, and we will respond within one month. We may need to ask you to confirm your identity before we can respond. Some rights have exceptions, for example we may need to keep order records for tax purposes, and we will explain if this applies.
13. Children
Our website and products are intended for businesses and adults. We do not knowingly collect personal data from children under 13. If you believe a child has given us their data, please contact us and we will delete it.
14. Complaints
If you have any concerns about how we use your personal data, please contact us first at info@evacusafe.com and we will do our best to put things right.
You also have the right to complain to the Information Commissioner’s Office (ICO), the UK regulator for data protection:
- Website: ico.org.uk/make-a-complaint
- Telephone: 0303 123 1113
- Address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
15. Changes to this policy
We may update this Privacy Policy from time to time, for example if the law changes or we change how we use your data. The latest version will always be available on our website, with the date it was last updated shown at the top.
16. Contact us
If you have any questions about this Privacy Policy or how we handle your personal data, please get in touch:
Evacusafe UK Ltd.
3-4 Oaktree Business Park
Cadley Hill Road
Swadlincote
Derbyshire
DE11 9DJ
United Kingdom
Email: info@evacusafe.com
Telephone: 01256 332723
Website: www.evacusafe.co.uk
Last updated: 5 November 2026
